We’d be happy to assist you with your request, we're disappointed to hear that you were not able to make use of the voucher or fully enjoy this experience. 

Before we proceed, would you be so kind as to complete the below form?

Refund Request Form

Once the form is submitted, we receive your refund request and your refund will be issued within the next 3-5 working days, kindly check your emails within this time for an update. If you have not received any updates after this time period, please let us know by getting in touch!